PDF patterns and ebook collections will be available to download immediately after purchase. You will also receive a download link in your email account, that you used to purchase the pattern with. Once you have clicked on this link, save it to your computer or cloud, as a back up. Please check your spam folders if the link doesn’t appear in your email inbox – sometimes they can end up there.
All patterns and ebooks are in PDF format only. This is a file type which is compatible with all devices and operating systems.
If there has been a file corruption, as can happen, please email with your proof of purchase or your paypal email address, date of purchase and the item purchased so that a replacement link can be sent.
Digital purchases are final and thus not refundable. However, accidents do happen, so please let us know if you bought a pattern in error within 7 daysof purchase. Please provide us with your name, email address, date of purchase and the pattern name. This can be sent to firstname.lastname@example.org.
We work really hard to make sure that our patterns are as clear and accurate as possible and all patterns have been carefully edited. Some have been tech editied and it is our mission to have all our patterns tech editied in the future. However, knitting patterns are complicated and we’re only human so unfortunately errors sometimes slip through. When we find an error we update the pdf version as quickly as possible and send out an updated version to everyone who has purchased it.
For pattern support please email email@example.com including the pattern name and as much detail as possible about your problem.